Cancer navigation that works before patients fall through the cracks.
Journey surfaces high-risk oncology patients at the moment of diagnosis -- so your navigation team can act with precision, not paperwork.
The Navigation Gap
40% of navigator time is lost to manual tasks -- searching, charting, documenting. (Source: Oncology nursing workforce report, 2023)
1 in 3 newly diagnosed cancer patients never connects with a navigator. (Source: ACS Cancer Navigation Gap Study)
72hrs average delay before a reactive navigation program identifies a new diagnosis. (Source: Health system navigator ops benchmark)
Reactive navigation isn't navigation. It's damage control.
Oncology navigators are stretched thin, and the system wasn't built for proactive outreach. Most programs wait for referrals that are late, incomplete, or never arrive at all.
- Patients identified too late: When navigation is triggered by referral, weeks have already passed. Care plans are delayed. Patient anxiety spikes. The window for optimal intervention retention narrows. Avg. 5-10 days post-diagnosis before first navigator contact.
- Buried in administrative work: Navigators spend hours combing through EMRs, tracking status in spreadsheets, and manually documenting touchpoints -- time that should go to patients. Up to 40% of shift time on admin, not care.
- Navigator shortage across the country: Demand for oncology navigators is outpacing supply. Existing teams are managing unsustainable caseloads with no visibility into who needs help most. Navigator vacancy rates up 28% since 2021.
- No visibility into program performance: Without real-time data, leaders can't see where patients fall off, which navigators are overwhelmed, or how the program is performing against benchmarks. Most programs lack standardized tracking metrics.
From reactive to proactive -- in every phase of the patient journey.
Journey integrates with your EMR to surface the right patients at the right time, then gives your team the tools to act fast and document effortlessly, sending data back into the EHR to avoid double documentation.
Instant identification at diagnosis
Patients are surfaced at the moment a cancer diagnosis is confirmed -- no waiting for referrals. Navigators see who needs outreach in real-time, to ensure ordering provider is looped in fast and patients do not fall through the cracks and increase treatment retention opportunity.
Prioritized, risk-stratified worklists
Journey ranks navigator tasks by patient acuity, distress risk, and care gaps -- so navigators spend their first hour on the highest-impact cases, not sorting spreadsheets.
Automated workflows and documentation
Custom workflows trigger the right activities automatically. Distress screenings, consult scheduling, and follow-ups are tracked in one place -- not in multiple systems.
Real-time analytics and program reporting
Measure outcomes, timeliness to care, track navigation touchpoints and caseload, and demonstrate program ROI with dashboards built for oncology leadership to enable strategic data driven decisions.
What your program looks like with Journey in place.
Earlier identification, smarter workflows, and real-time visibility translate into measurable gains across every dimension of your navigation program.
- Improved patient outcomes: Earlier visibility means better care coordination, faster treatment starts, and higher-quality outcomes at every stage of the cancer journey.
- Workflow optimization: Custom workflows built collaboratively with your team -- refined over time, built into how your navigators work, not bolted on top.
- Maximize patient retention: Intervene early and support patients before they seek care elsewhere. Keep more patients in your system from diagnosis through treatment.
- Top-of-license practice: Free navigators from documentation overload. When admin is automated, care teams spend their time on the work only they can do.
Ready to stop reacting and start navigating?
See how Journey fits into your oncology program -- with a live walkthrough tailored to your team's workflow.
Ready to Transform Patient Management Across Your Health System?
See how Azra AI delivers structured, closed-loop workflows that ensure care moves from documentation to completed action across your enterprise.