Ensuring No Patient Falls Through the Cracks: Evelyn’s Story | Real Patient Impact with Azra AI

At Azra AI, we know that timely, coordinated care can make all the difference—especially when a patient is facing a serious diagnosis. Recently, Azra AI’s end-to-end platform helped surface an elderly patient, Evelyn, for her navigator to guide the early steps of her cancer care journey. This impactful story reminds us how critical the role of proactive patient support is! 

A Critical Gap in Care 

Evelyn was diagnosed with a probable metastatic lower gastrointestinal adenocarcinoma. While reviewing her medical report in her Azra AI patient list, a navigator noticed an important detail: Evelyn did not have a primary care provider listed. A hospitalist note explained that her family was still considering where to go for an oncology consultation and that a PCP referral would be needed. Without a clear plan, Evelyn risked delays in accessing the specialized oncology care she urgently needed. 

Proactive Coordination Makes the Difference 

Recognizing the urgency, her navigator reached out directly to the hospitalist to offer support in coordinating care. The hospitalist welcomed the assistance and appreciated being made aware that Evelyn did not have a PCP for follow-up. From there, her team stepped in to work with Evelyn’s family, guiding them through the process of connecting with a medical oncologist. The goal: a seamless transition to one of the health system's oncology clinics so Evelyn could begin her treatment without delay. 

Supporting Patients Every Step of the Way 

By identifying gaps in care and acting quickly, Azra AI helped ensure that Evelyn’s next steps were clear and coordinated. The hospitalist will stay informed of the family’s decision, creating a smooth handoff and supporting Evelyn through a critical stage of her treatment journey. Stories like hers demonstrate why intelligent technology paired with compassionate human support is so powerful: it ensures that every patient gets the timely care they deserve. 

At Azra AI, our mission is simple: no patient should fall through the cracks. Through tools that surface critical insights and a team dedicated to guiding patients, our technology helps surface people like Evelyn so their navigators can help guide them through the complex healthcare system with confidence and clarity. 

*Name has been changed to protect patient privacy.